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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.


Privacy Policy

Effective Date: August 15, 2019

This Privacy Policy applies to personal and other relevant information that may be collected when you interact with Novel Concept Books, websites owned and operated by Novel Concept Books, and any Digital Content or mobile applications by Novel Concept Books. 

Protecting consumer’s information is a priority.

By interacting with Novel Concept Books in any of the above manners, you are accepting the practices described in this Privacy Policy.  You consent to the collection, storage, use and disclosure of all your personal and other information as described. 

This privacy policy covers information obtained in the past as well as the future. 

Novel Concept Books reserves the right to modify this Privacy Policy at any time. We may notify you of these changes by email reminders, by notice on this website, or by any other acceptable mode. 

Novel Concept Books will never sell or rent your personal information.  

Novel Concept Books will respect your preferences in terms of your personal information. 

Novel Concept Books will follow security standards and protocol designed to keep consumers’ information safe. 

Novel Concept Books will publish a straightforward Privacy Policy. 

What we collect and store:

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Why do we collect this information? 

The collection of personal information allows Novel Concept Books to provide you with the best experience, and to manage business.  It allows products to be shipped to you, and marketing and promotional offers to be communicated to you.  You have the opportunity to unsubscribe to emails even after you’ve initially subscribed by emailing customerservice@novelconceptbooks.com.

How do we collect your personal information?

  1. Customer provides information to Novel Concept Books: For example, if you make a purchase, create an account, use any of the apps developed by Novel Concept, contact customer service, interact with social networking sites, or sign up for promotional email subscriptions, you will have provided your personal information to Novel Concept Books. 
  2. Information automatically collected: web server logs, cookies, third party web analytics services, targeted advertising, social networking sites, business partners, contractor, and other third parties. 

Comments: 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media:

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms:  Information such as name, email address, address and phone number may be used. 

Cookies: Online retailers sometimes use cookies to recognize you and enhance your browsing experience.  Cookies are small files places in your browser in order to collect information to speed navigation, keep track of items in your shopping bag, help you remember information provided, determine the effectiveness of third-party marketing efforts and monitor the total number of visitors, and pages viewed. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Disabling cookies will allow you to browse but you will may not be able to place an order online. Some features may not work properly. 

Embedded Content from other Websites: 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics: 

We work with third-party service providers like Google Analytics.  These providers will place cookies in your browser to collect information about how you navigate around the website, what your purchase and to develop more effective marketing techniques. 

These third-party service providers may not share your personal information with anyone else. You can find Google Analytics privacy policy information here: https://policies.google.com/privacy.

Uses of Personal Information: 

Information is used to provide consumers with excellent customer service. Administer promotions, communicate about special offers and deals, customize advertising, notify customers about security and privacy updates, manage business affairs, conduct research on products and services, provide product and service information. 

Payments: 

In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments using the third-party Stripe. When processing payments some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. 

Please see the Stripe Privacy Policy for more details: https://stripe.com/privacy

Who We Share Your Data With: 

Novel Concept Books does not sell or rent out your personal information to third parties. 

  • Partners- Any entity that has been partnered to sell services or goods. 
  • Third party providers of products and services. 
  • Credit Card Companies. These are handled by third party financial institutions to verify the credit card numbers and process transaction.  This is subject to their own privacy policies.
  • Law enforcement officials and as required by law. 

Who on Our Team Has Access? 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How We Protect Your Data: 

Currently, Novel Concept Books uses a secure server to protect customer’s information.  This secure server layer (SSL) encrypts all information inputted into the website.  Every bit of collected data is protected against unauthorized access, with host log-in and two-factor authentication. 

No method is fully secure, so please take the additional measures of creating a strong password, and keeping your own information private.  

We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. 

What Rights You Have Over Your Data: 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you request that data be withdrawn, future use of services will be on a case-by-case basis. 

Children’s Online Privacy Protection Act of 1998:

Novel Concept Books will be compliant with all laws and regulations regarding information of Minors under the age of 13. You must be 18 and older to use the website for Novel Concept Books. Anyone under the age of 18 is not permitted to use the website without the supervision of a parent or legal guardian. 

Novel Concept Books will not knowingly collect any information from children under the age of 13. 

Children under the age of 13 are not permitted to create an account or post personal information. 

If a child under the age of 13 has posted information to any of Novel Concept’s websites, that information will be removed immediately. 

If you are a parent and have concerns that your child submitted personal information, please contact customerservice@novelconceptbooks.com. Any third-party partners will also be instructed to remove the information. 

How Long We Retain Your Data: 

As long as your account is active, or Novel Concept Books is providing services, we will keep your information. 

California Privacy: 

By law, California residents are able to request a notice regarding what categories of personal information were shared within the last calendar year, and the name and address of such parties. 

If you reside in California, and would like a copy of that document, email customerservice@novelconceptbooks.com.

Visitors outside of the United States: 

If you visit Novel Concept Books’ website, your personal information will be stored within the United States. By doing business with Novel Concept Books, you consent to the transfer, storage and processing of your personal information within the United States. 

Changes to the Policy: 

Novel Concept Books may modify this policy at any time.  The changes in policy take effect once published.  You agree to those changes when using the website after the fact, unless you provide written notification otherwise.  If you do not agree, you will not be able to use the services. 

Contact Us: 

Novel Concept Books welcomes all inquiries and concerns.  Please reach us at: Novel Concept Books, P.O. Box 294, Buffalo, NY 14223. Call us at: 716-324-5050.  Email us at: customerservice@novelconceptbooks.com  Owner: Melanie Darrow.

Novel Concept Books- Terms and Conditions

Terms and Conditions

Agreement between User and https://novelconceptbooks.com

Welcome to https://novelconceptbooks.com. The https://novelconceptbooks.com website (the “Site”) is comprised of various web pages operated by Novel Concept Books (“NC Books”). https://novelconceptbooks.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of https://novelconceptbooks.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

https://novelconceptbooks.com is an E-Commerce Site. 

Novel Concept Books places books, music, and art into the hands of consumers. 

Privacy

Your use of https://novelconceptbooks.com is subject to NC Books’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. 

Electronic Communications

Visiting https://novelconceptbooks.com or sending emails to NC Books constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that NC Books is not responsible for third party access to your account that results from theft or misappropriation of your account. NC Books and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. 

Children Under Thirteen

NC Books does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://novelconceptbooks.com only with permission of a parent or guardian. 

Cancellation/Refund Policy

You may cancel your email subscription at any time. Any purchases can be returned 30 days after the initial sale date. Any cancellatons or returns made after 30 days of service will not qualify for a refund. Please contact us at customerservice@novelconceptbooks.com with any questions. 

Links to Third Party Sites/Third Party Services

https://novelconceptbooks.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of NC Books and NC Books is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. NC Books is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by NC Books of the site or any association with its operators. 

Certain services made available via https://novelconceptbooks.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the https://novelconceptbooks.com domain, you hereby acknowledge and consent that NC Books may share such information and data with any third party with whom NC Books has a contractual relationship to provide the requested product, service or functionality on behalf of https://novelconceptbooks.com users and customers. 

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use https://novelconceptbooks.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to NC Books that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of NC Books or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. NC Books content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of NC Books and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of NC Books or our licensors except as expressly authorized by these Terms. 

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. 

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. 

NC Books has no obligation to monitor the Communication Services. However, NC Books reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. NC Books reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. 

NC Books reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in NC Books’s sole discretion. 

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. NC Books does not control or endorse the content, messages or information found in any Communication Service and, therefore, NC Books specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized NC Books spokespersons, and their views do not necessarily reflect those of NC Books. 

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. 

Materials Provided to https://novelconceptbooks.com or Posted on Any NC Books Web Page

NC Books does not claim ownership of the materials you provide to https://novelconceptbooks.com (including feedback and suggestions) or post, upload, input or submit to any NC Books Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting NC Books, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. 

No compensation will be paid with respect to the use of your Submission, as provided herein. NC Books is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in NC Books’s sole discretion. 

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. 

International Users

The Service is controlled, operated and administered by NC Books from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the NC Books Content accessed through https://novelconceptbooks.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

Indemnification

You agree to indemnify, defend and hold harmless NC Books, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. NC Books reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with NC Books in asserting any available defenses. 

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NOVEL CONCEPT BOOKS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

NOVEL CONCEPT BOOKS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. NOVEL CONCEPT BOOKS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOVEL CONCEPT BOOKS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF NOVEL CONCEPT BOOKS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction 

NC Books reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and NC Books as a result of this agreement or use of the Site. NC Books’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of NC Books’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by NC Books with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and NC Books with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and NC Books with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

Changes to Terms

NC Books reserves the right, in its sole discretion, to change the Terms under which https://novelconceptbooks.com is offered. The most current version of the Terms will supersede all previous versions. NC Books encourages you to periodically review the Terms to stay informed of our updates. 

Contact Us

NC Books welcomes your questions or comments regarding the Terms: 

Novel Concept Books 

P.O. Box 294 

Buffalo, New York 14223 

Email Address: 

mdarrow@novelconceptbooks.com 

Telephone number: 

7163681248 

Effective as of August 16, 2019